Refund Policy

Our Commitment

At Popsicle Drip, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

Eligibility for Refund

You may be eligible for a refund or replacement if:

• You received a damaged or defective product
• You received the wrong product
• Your order was lost in transit and not delivered
• The product does not match the description on our website

Non-Refundable Items

Due to the nature of our products, the following are not eligible for refund:

• Products that have been opened or used
• Orders cancelled after the product has been shipped
• Products returned without prior authorization
• Change of mind after purchase (buyer's remorse)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [email protected] within 7 days of receiving your order.
2. Include your order number and a clear description of the issue.
3. Provide photos of any damaged or defective products.
4. Our team will review your request and respond within 2–3 business days.

Refund Process

Once your refund request is approved, we will process the refund to your original payment method within 5–10 business days. You will receive an email confirmation when the refund has been issued. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Replacements

In some cases, we may offer a replacement product instead of a refund. If a replacement is available and you prefer it, we will ship the replacement at no additional cost to you.

Cancelled Orders

If you need to cancel your order, please contact us as soon as possible. Orders that have not yet been shipped can be cancelled for a full refund. Once an order has been shipped, it cannot be cancelled and the standard refund policy applies.

Contact Us

For any refund-related questions, please contact us at [email protected]. We're here to help and will do our best to resolve any issues promptly.